How is an incoming order checked?
Orders arrive in a CSV or JSON file from your order system. OrderRun maps each customer's codes to your own, keeps the original values beside them and applies the active approved rules to the order.
The rules select the production destination and the checks the order needs, or hold it with a named reason, such as a missing purchase order reference. An order that matches no destination, or more than one, is held for a decision.
Who accepts an order for manufacture?
A Supervisor accepts the exact reviewed revision. Accepting it creates the order's outstanding units; approving the release and issuing the factory pack are separate steps.
For a customer's first order, the Supervisor first records which revision is the authorised starting point, with the source owner's confirmation kept as evidence, because arrival time alone cannot prove which revision is current.
How is production recorded against the order?
At a handheld or scan station, the operator takes control of the station and scans the order. The scan only finds the work. They then record what they observed: production completed, whether the check passed, who observed it, an evidence reference and when.
The saved report waits for a different Supervisor to review it.
What stops incomplete work leaving?
To record a despatch, the operator scans the order, selects the exact unit leaving and confirms it has physically left. The receiver, production, quality, hold and partial-delivery checks must all pass; if any has not, OrderRun refuses the despatch and lists what is not done.
A despatch reference cannot override the missing checks. The operator stops and asks a Supervisor to look at the missing evidence.
Who checks a production report?
A different Supervisor opens the order, checks the real evidence and verifies the report. Nobody verifies their own report.
The original report and its review stay in the order's history. Verifying production records neither inspection nor despatch; each is its own record.
What OrderRun does not do
- Stock allocation or reservation.
- Finite-capacity scheduling.
- Accounting, pricing or tax. Commercial values stay with your order system.
- MRP. Material planning and purchasing stay with their own systems.
- Send work to the factory without a release approval. A rule selects the destination; a person approves each release.
- Book a courier or post an invoice. Recording a despatch does neither.
Common questions
Does this replace an MRP system?
No. OrderRun covers order intake, holds, revisions, release and the record of production and despatch, alongside your existing software. Stock, purchasing and finite-capacity scheduling stay with their own systems, and we agree which system owns each record during onboarding.
Can we keep our current factory software?
Yes. OrderRun starts alongside it, with one agreed order file and one receiving destination. We confirm the data exchange, responsibilities and recovery process during onboarding. Shop orders come through the Shopify, WooCommerce and PrestaShop connectors on data.smartfact.ai; connecting a particular ERP is a paid integration that we scope with you.
Start free at one station and pay when you grow. While SmartFACT is in early access, we set your first workflow up with you.
