FREE TIER GUIDE · UPDATED 29 September 2026
Getting started with OrderRun
Prepare to start free around one real order workflow.
This guide describes the service. Start free at one station; while SmartFACT is in early access, we set the first workflow up with you.
Choose a focused starting point
Select one customer or order source and one production destination. Identify an order-office owner who can approve the acceptance checks and a technical contact for the data exchange.
Bring examples with expected decisions
Use anonymised examples and agree a secure way to share any sensitive material after the initial enquiry. The public form only needs a short description.
- An ordinary order that should proceed.
- An order with a missing reference or unknown option.
- An amendment received after production release.
- The expected destination and reason for each decision.
Agree success before connecting production
Define the manual work to reduce and the evidence needed to trust the result. Confirm the supported workflow, responsibilities, timing, pricing and support. Start by comparing proposed decisions with expected outcomes before enabling live release.
Practise with the real screens
Practise recording production, responding to refused despatch attempts and reviewing order and production evidence, using made-up orders.
Read the guides on any device. Interactive demonstrations run on a desktop or laptop, showing the office screens or the station screens used on a handheld or scan station.